Our goal was to provide a seamless onboarding experience for users as they landed on our application. We aimed to inform them of completed steps, the ability to chat, upload artifacts, and communicate with their team. To achieve this, we created an interactive onboarding process, rather than a simple step-by-step explanation. Our objective was to ensure that the onboarding process was engaging and reflective of the experience that awaited the users.
Onboarding is the process of introducing a new user to a product or service and guiding them through its features and functionality to ensure they have a successful first experience. In the context of UX (User Experience) design, onboarding refers to the steps taken to orient users to a product's design and interface, and to help them understand how to use it effectively.
Effective onboarding can have a significant impact on user engagement and retention, as it sets the tone for a user's overall experience with a product. A good onboarding process can help users feel more comfortable and confident using a new product, which can reduce frustration and increase satisfaction.
The specific elements of an onboarding process for UX will vary depending on the product, but some common features include:
Solvably boasts an extensive range of multifaceted features, including interactive chat capabilities, collaborative solution development, and artifact uploading.
The final version of the design was favorably received by users, who perceived it as an impactful visual aid that effectively communicated the full range of Solvably's capabilities during onboarding.